Registration for Bandizip Professional Edition requires a network link to successfully register and use Bandizip without the need to connect to the internet again.
If the network environment is good but there are still errors that prevent you from registering Bandizip, please check if you can open the following link.
https://secure.bandisoft.com
If you can open the link, the browser will display the following content.
If you are unable to open the link, it means that due to other network issues, the secure connection required for registration cannot be established. Please try to solve the problem through the following methods:
- Reinstall Bandizip.
Uninstall the existing Bandizip on the computer. Download and install the latest version of Bandizip from the official website, and then try registering again.
DownloadBandizip
- Set the computer time correctly.
If the computer time is not synchronized correctly, it may result in registration failure. Please adjust to the correct time and try registering again.
- Turn off the firewall and antivirus software.
The firewall and antivirus software in the system may prevent Bandizip from connecting to the internet. Temporarily close or whitelist Bandizip, and then try registering again.
- Enable TLS in the browser.
If any TLS version is disabled in the browser, it may result in registration failure. Open TLS 1.0/1.1/1.2 in the browser as shown below, and then try registering again.
- openInternet options& nbsp;
- Select the advanced menu.
- As shown in the figure below, enable TLS 1.0/1.1/1.2.
- Enable automatic update of root certificate.
In Windows, the root certificate is automatically updated under normal circumstances. If automatic updates are turned off for some reason but there is no valid certificate on the computer, it may result in registration failure. Try the following steps to enable automatic updates.
As this solution requires direct modification of the system registry, it is recommended to make a backup in advance.
- Open the registry editor. (Run regedit.exe.)
2. Go to the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot
3. Set the following values to 0. Since this value does not exist in the initial state of Windows, you can also delete it directly.
DisableRootAutoUpdate
4. Restart the computer and try registering again.
Error code list
Below is a list of common errors and their meanings.
- Error code:
10-0, 0xbad70010-xx
Unable to establish the secure connection required for registration. Please try if you can access it https://secure.bandisoft.com/ If you are unable to access, please contact your network administrator.
- Error code:
31-xx, 0xbad70031-xx
There is no Internet connection, or a firewall or other security system prevents applications from accessing the Internet. Please contact your network administrator.
- Error code:
0xbadf3002, 0x331002-0, 331002-0, 0x50cfa-0
Unable to access the HKLM root certificate. Check if other third-party software on the system is blocking Bandizip from accessing the root certificate.
- Error code:
0xbadf3006, 0xbadf3300, 0xbadf3113, 331006-0, 333000-0, 331113-0, 0x50cfe-0, 0x514c8-0, 0x50d69-0
Invalid email address or product key (or both) was entered during the registration process. Please check if all information is entered correctly; Recommend using copy and paste keys (Ctrl+C, Ctrl+V) instead of manual input.
- Error code:
99-12002, xxxx-12002, 0xbad70099-12002
Caused by timeout when creating a connection with the server. Check your firewall.
- Error code:
99-12029, 31-12029, 0xbad70099-12029, 0xbad70031-12029
Unable to establish a connection with the HTTPS server. Check your firewall or TLS settings.
- Error code:
99-12037, 0xbad70099-12037
There are no available root certificates. Enable automatic root certificate update.
If the error persists, update your Windows to the latest version and restart your computer.
- Error code:
99-12057, 0xbad70099-12057, 0xbad70006-12057
The computer clock is not synchronized correctly. Adjust the clock to the correct time and try registering again.
If the clock is correct, please try the following operation.
- openInternet Options.
- Select the advanced menu.
- Disable 'Check if server certificate has been revoked'
- Error code:
99-2148098052, 0xbad70099-2148098052
Caused by the failure to verify the certificate installed on the system.
- Error code:
XX-2148074245
Firewalls or other security systems will prevent applications from accessing the Internet. Please contact your network administrator.
- Error code:
XX-12007
Caused by DNS resolution failure. Check your DNS server.
- Error code:
0xbad70006-12157, XX-12157
Used an old and incompatible version of TLS.
- openInternet Options.
- Select the advanced menu.
- Check 'Use TLS 1.2'
Original text from:https://www.bandisoft.com/bandizip/help/registration-failed/
Published on 2025-04-02
广东
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